Frequently Asked Questions
l Q: When will my order ship?
A: Orders are typically shipped within 2–3 business days. During new collection launches or holidays, a little extra time may be needed — thank you for your patience and understanding.
l Q: Do you ship internationally?
A: We currently ship within Canada and the United States. If you are located outside Canada or the United States and are interested in our pieces, please feel free to contact us. We would be happy to assist.
l Q: How do I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with tracking details. You can also check your order status by logging into your account.
l Q: Can I return or exchange an item?
A: Yes — unworn items may be returned within 14 days of delivery.
If your ring or bracelet doesn’t fit, we’re happy to offer a size exchange, as long as the item is unworn and in original packaging. Please note: Customers are responsible for all return and re-shipping costs.
For hygiene reasons, we do not accept returns or exchanges on earrings.
For full details, visit our Return & Exchange Policy.
l Q: My piece looks slightly different from the photo.
A: All of our pieces are based on handcraft techniques or made with natural materials. Subtle variations in color or texture reflect the uniqueness of each item.
l Q: How should I care for my jewelry?
A: Please refer to our Jewelry Care Guide for detailed care instructions by material.
l Q: Do you offer gift wrapping?
A: Every piece arrives well-wrapped in a brand jewelry box, with a care guide, sealed pouch, and polishing cloth. At this time, additional gift wrapping or personalized gift cards are not available.